Maestranzi Bros. will issue an exchange or refund for most items returned in new condition (must be new, unused, not damaged, and include all original manufacturer packaging) within 30 days of original invoice date, subject to a 35% restocking fee. Special order returns are at our discretion on a case by case basis. There will be no refund given for electrical parts, engines, short blocks, decks, manuals, gaskets, or engine-powered equipment that has been gassed or oiled, when shipped outside of our service area. Please note that shipping costs are not refundable. Items may be returned by calling 978-922-3509 or emailing firstname.lastname@example.org.
All online generator sales are final.
All returns will be subject to a 35% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
Returns will not be accepted on items that are:
- Opened or used
- Missing their serial number or UPC
- Special orders (returned at our discretion)
- Returned more then 30 days after delivery
- Returned without notification